Refund Policy
Review this policy before purchase. Refund eligibility depends on order status, activation state, and applicable law.
Before activation
If your eSIM has not been activated or consumed, contact support promptly with your order details.
After activation
Once an eSIM profile is installed or data use begins, refunds may be limited because digital delivery has started.
How to request help
Email support@alosim.app with your account email and order information.